Methods

Tools and tips that will help you master the HCD process.

Learn more about the Toolkit

hear

Determine who to talk to, how to gather stories, and how to document your observations.

Phrase the Challenge

Phrase the Challenge

Extremes and Mainstreams

Extremes and Mainstreams

Recruiting Tools

Recruiting Tools

Community-Driven Discovery

Community-Driven Discovery

Expert Interviews

Expert Interviews

Group Interview

Group Interview

In-Context Immersion

In-Context Immersion

Individual Interview

Individual Interview

Inspiration In New Places

Inspiration In New Places

Self-Documentation

Self-Documentation

Beginners Mind

Farming interview guide

Farming interview guide

Health Interview Guide

Health Interview Guide

Interview Guide (General)

Interview Guide (General)

Interview Techniques

Interview Techniques

Observe vs. Interpret

Observe vs. Interpret

Sacrificial Concepts

Sacrificial Concepts

create

Generate opportunities and solutions that are applicable to the whole community.

Empathic Design

Empathic Design

Storytelling With Purpose

Storytelling With Purpose

Create Frameworks

Create Frameworks

Extract Key Insights

Extract Key Insights

Find Themes

Back It Out

Brainstorm Warm Up

Brainstorm Warm Up

Diagrams

Models

Participatory Co-Design

Participatory Co-Design

Role-Play

Storyboards

Build On The Idea

Build On The Idea

deliver

Take your top solutions, make them better, and move them toward implementation.

Try Out A Model

Try Out A Model

Capabilities Quick Sheet

Capabilities Quick Sheet

Implementation Timeline

Implementation Timeline

Innovation 2x2

Evaluate Outcomes

Evaluate Outcomes

Holistic Impact Assessment

Holistic Impact Assessment

Mini-Pilot Worksheet

Mini-Pilot Worksheet

The Learning Loop

The Learning Loop

Track Indicators

Track Indicators